Reflecting and Reviewing: the Power of Analysing Our Actions

Are you feeling overwhelmed, under pressure, wishing there were more hours in the day? If you're a knowledge manager then this can certainly be the case. There can also be a tendency to focus on getting things done and starting new exciting projects rather than reflecting on what has happened previously and learning from these. So what tools and techniques are available to help knowledge managers review what they've done so that they do it better next time around?